Job Summary

We are looking for an organized and customer-oriented Marketing Assistant responsible for supporting event coordination, client servicing, and marketing-related activities. The role assists clients with event requirements, prepares proposals and event documents, and coordinates closely with different hotel departments to ensure smooth and successful event execution.

The ideal candidate should have strong coordination and communication skills, excellent attention to detail, and the ability to manage multiple client and event requirements simultaneously.

Key Responsibilities

• Coordinate with clients regarding event requirements, arrangements, schedules, and other details
• Assist in responding to client inquiries and providing information about available event services and packages
• Prepare quotations, proposals, event documents, and other client requirements
• Assist clients with event planning, arrangements, and coordination from initial preparation through event completion
• Coordinate closely with Sales, Banquet, Kitchen, Housekeeping, Front Office, Engineering, and other departments regarding event requirements
• Conduct and assist with site inspections, client meetings, and event briefings
• Ensure all confirmed client requirements and special requests are properly documented and communicated to concerned departments
• Monitor event setup, program schedules, food and beverage requirements, venue arrangements, and other event details
• Provide on-site assistance during events and promptly address or coordinate client concerns
• Follow up on event details, required documents, payments, and other pending requirements
• Maintain updated event schedules, client information, and coordination records
• Prepare event reports and other marketing or client activity reports as required
• Ensure proper documentation and endorsement of event details to concerned departments
• Assist in coordinating promotional activities and other marketing initiatives when required
• Maintain professional and positive relationships with clients and internal teams
• Perform other marketing, events, and coordination duties as assigned by management

Qualifications

• Graduate of Hospitality Management, Tourism, Events Management, Marketing, Business Administration, or any related course is preferred
• At least 1 year of relevant experience in events, hotel operations, banquet, marketing, or customer service is preferred
• Good verbal and written communication and interpersonal skills
• Organized and detail-oriented with the ability to manage multiple events, client requirements, and deadlines
• Good coordination, planning, and problem-solving skills
• Customer-oriented with a professional and positive working attitude
• Basic computer skills and familiarity with common office applications
• Able to coordinate and work effectively with different departments and teams
• Willing to work weekends, holidays, and extended hours when required by scheduled events
• Presentable, responsible, reliable, and hardworking
• Able to work under pressure, particularly during event preparation and execution

Key Competencies

Event Coordination Client Servicing Marketing Support Proposal & Quotation Preparation Event Planning Hotel & Banquet Coordination Client Communication Event Documentation Interdepartmental Coordination Customer Service Problem Solving Attention to Detail