Job Summary

We are looking for an accurate, trustworthy, and customer-oriented Cashier responsible for processing guest payments for hotel, restaurant, and other hospitality services. The role ensures that all cash, card, and other payment transactions are properly processed, recorded, reconciled, and reported.

The ideal candidate should have good numerical skills, attention to detail, and the ability to provide courteous and professional service while maintaining strict accountability for cash and financial transactions.

Key Responsibilities

• Handle cash, credit/debit card, and other authorized payment transactions accurately and securely
• Process guest payments for hotel accommodations, restaurant services, events, and other services
• Operate the Point-of-Sale (POS) system and cash register and ensure transactions are encoded correctly
• Issue official receipts, invoices, and other required transaction documents
• Verify payment amounts and provide correct change when applicable
• Count and verify the cash drawer or cash fund at the beginning and end of each shift
• Reconcile daily sales, cash collections, card transactions, and other payments against POS records
• Prepare and submit accurate daily cash, collection, and sales reports
• Monitor and immediately report any cash shortages, overages, voided transactions, or discrepancies
• Maintain complete and organized records of receipts, transaction slips, and supporting documents
• Follow established procedures for cash turnover, deposits, and endorsement of collections
• Assist guests with billing and payment inquiries in a courteous and professional manner
• Coordinate with the Front Office, Restaurant, Events, and Accounting Department regarding guest accounts, billing, and payment concerns
• Verify discounts, promotions, complimentary transactions, and other adjustments according to authorized procedures
• Ensure proper handling and security of cash, payment cards, receipts, and financial documents
• Maintain strict confidentiality of guest and financial information
• Provide proper shift endorsement of pending transactions, billing concerns, or discrepancies
• Maintain cleanliness and organization of the cashiering area
• Follow established financial controls, cashiering procedures, and company policies
• Perform other cashiering and related duties as assigned

Qualifications

• At least Senior High School Graduate; College Level or College Graduate is an advantage
• At least 6 months to 1 year of experience as a Cashier, preferably in a hotel, restaurant, hospitality, or F&B environment
• Experience using POS systems, cash registers, and electronic payment terminals is an advantage
• Knowledge of basic cash handling, transaction reconciliation, and sales reporting
• Basic knowledge of Microsoft Excel and other computer applications
• Good numerical and basic computation skills
• Good verbal communication and customer service skills
• Accurate, organized, and highly attentive to detail
• Honest, trustworthy, and capable of handling cash and confidential financial information responsibly
• Customer-service oriented and able to interact professionally with guests
• Able to identify and report transaction discrepancies accurately
• Able to work efficiently in a fast-paced hospitality environment
• Willing to work on shifting schedules, weekends, and holidays
• Able to work independently while coordinating effectively with other hotel departments

Key Competencies

Cash Handling POS Operations Payment Processing Sales Reconciliation Cash & Sales Reporting Billing & Collection Transaction Documentation Guest Service Numerical Accuracy Financial Accountability Attention to Detail Confidentiality Interdepartmental Coordination Trustworthiness